Mobile Development

Major Insurance Provider Saves $750k per Month With Big Data Migration

Industry: Banks & Insurance

About Paypal

Paypal provides payment solutions that power the everyday. The multinational organisation operates multiple brands across the e-cash, payments processing and digital wallets spectrum, serving over 145 million customers of varying size and scale.

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The Challenge

Following a period of rapid growth through acquisition, Paypal were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands.

The numerous manual and non-transparent processes at play were something Paysafe were keen to address.Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.

The Challenge

Following a period of rapid growth through acquisition, Paypal were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands.

The numerous manual and non-transparent processes at play were something Paysafe were keen to address.Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.

The Results

30+ processes delivered

Over 30,000 hrs delivered back to the business

100% SOX compliance in Settlement process automation

>95% success rate of bot case completion

SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms

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